Refund policy

Last updated March 01, 2021


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, original packaging and with all original tags and labels attached. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Requesting a Return

To return an item, please email customer service at support@everau.com.au to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Everau
Attn: Returns
RMA #
6/39 Hill Road
Wentworth Point, New South Wales 2127
Australia

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Items sent back to us without first requesting a return will not be accepted.

 

Return Process

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

Exceptions

The following items cannot be returned:

  • Sale items
  • Personalised Items
  • Damaged items due to customer neglect
  • Gift Cards or Vouchers

Please get in touch if you have questions or concerns about your specific item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 3 - 5 working days for your bank or credit card company to process and post the refund.

 

Exchanges

If you would like to exchange your product with another size or style. Please include this information in your return email including the style and sizing of your choice. On approval, we will contact you to let you know if there are any further actions required with refunding or paying the difference in value.

 

Questions
If you have any questions concerning our return policy, please contact us via: